LUB has been made aware of a phone scam affecting our customers and others in surrounding areas. The scam involves individuals who falsely claim to be representing Loudon Utilities and are requesting credit card information be given over the phone to satisfy a late payment or the customer will face the loss of service. Please be advised this is a scam, and please do not give out any personal information over the phone to any individual with similar circumstances.

If you are past due on an account and due to be disconnected for non-payment, LUB employees will never call and ask that your credit card information be given over the phone or request that you deliver payment to anywhere other than the main office located at 201 Alma Place, Loudon, TN 37774. Customers also have the option of making payments online at .

Please be cautious. If you receive any suspicious mail or phone calls from an individual claiming to be from LUB, please call and let us know(865) 458-2091.