Existing Customers

Thank you for being a customer of LUB. Please use the forms below to REQUEST changes to your existing service. After submitting the forms you will be contacted by Customer Service within 24 hours to verify the information and process the request. If you need immediate assistance, please contact Customer Service directly at 865-458-2091

Transfer Request
Are you moving to another location within the LUB service area? Use this form to request your account information be transferred to the new location.

Stop Service Request
Use this form to request discontinuation of an existing LUB service.

Mailing Address Change Request
We want to have the best mailing address for you on file. Please use this form if your mailing address needs to be updated.


E-billing is also a great option, click here for more info: e-Billing enrollment page