Privacy Policy

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By using this Web site to process your payment, you are accepting the practices described in this Privacy Notice.

Privacy Policy

None of the payment information you have supplied (or will be required to supply) in order to pay your bill will be shared with anyone that is not involved with the transaction. Participants to this transaction include us and one or more 3rd party financial institution’s or service providers that we select to authorize and settle your payment.

Security

When you submit sensitive information via our Web site, your information is protected both online and off-line. All personal information you enter while on this site is encrypted and is protected with what we believe to be the best encryption software currently available in the industry – SSL (Secure Socket Layer). While we use SSL encryption to protect sensitive information online, we also protect your information off-line. All information we receive from you is restricted in our offices and requires proper authorization to be accessed. We monitor all access requests for data and utilize intrusion detection systems to notify us of unauthorized attempts. Furthermore, all employees are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are located in a secure locked environment and only employees who need the information to perform a specific job are granted physical access.

Refund Policy

Payments are posted to the account number used to access the customer portal. Please contact Customer Service at 865-458-2091 to address payment issues and/or concerns.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement on this page and other places we deem appropriate so that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:
Phone: (865) 458-2091
Fax: (865) 458-6781
Email: customerservice@loudonutilities.org